SHIPPING + DELIVERY DETAILS
The following statement is applicable to Homecraft customers who are receiving or returning their items.
Note: the information below applies only if you purchased your products directly through Homecraft Mfg Corp (Via website or direct) if you purchased your product through a dealer or retailer please refer to their policies for shipping and returns.
- Once you complete payment online, you will receive an email confirming your order. Note: this first email is *not* a confirmation of shipping – you will receive another email notifying you when your order has shipped.
- All Online Orders will be processed within 3-5 business days
- Homecraft uses a variety of shippers either via ground or air from our Port Kells warehouse. If you require express shipping please contact us.
- All Canadian customers will be charged applicable HST and Provincial taxes.
- If you live locally we offer in store pickup OR local delivery:
- All products are shipped directly from our warehouse in Port Kells.
- Sauna DIY Kits are processed and shipped within 2 weeks – 3 weeks
- Sauna Doors will be processed and shipped within 7 days – 14 days
- All Heaters & Accessories are processed and shipped within 5 days
- ** If by chance your shipment is delayed, you will be notified via email as soon as possible
For any further information or to ask a question about shipping + delivery please contact us at inquiries@homecraftsaunas.com